Catch Comet Pride

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At UT Dallas, we pride ourselves on providing an excellent experience to all who visit our campus. As employees of UTD, we play an important part in this experience, particularly in the level of service that we provide to those we interact with. This 4-part series focuses on best practices for delivering excellent service to our students, faculty, researches, staff, and guests.

Catching Comet Pride

In this session, participants will understand the rationale and reasoning behind providing excellent customer service in higher education. They will also be introduced to the five Guiding Principles created to shape and direct the services we provide to both internal and external customers of UT Dallas. Lastly, we will discuss the UTD Customer Service Model, which serves as our framework for this series and all the sessions that follow.

Practice Makes Perfect I

In the second CCP session, participants will review the UTD Customer Service Model, be exposed to customer service best practices, and learn some of the common barriers to providing good service. Participants will also practice and discuss simulated customer service transactions and situations, with a focus on welcoming behaviors.

Practice Makes Perfect II

The third session of CCP will build on the skills emphasized in session 2 by continuing to study best practices for delivering good service to both happy and angry customers. Participants will practice customer service etiquette skills (in person, by email, and over the phone), and will explore important transitioning behaviors, for times when you must refer a customer to someone else, or are unable to deliver what the customer expects or wants.

Making it Work, Making it Personal

In the fourth and final session, participants will learn a model for evaluating customer service efforts in each department and work unit. They will identify and create strategies for ensuring ongoing, excellent customer service at UT Dallas and develop a personal action plan for immediate implementation to provide excellent customer service in their work area.